I can't log in

Updated 29 October 2026

You can log in with your username or email and your password.

Forgotten your password?

Press Forgot your password? on the log in page, or go to snog.me/forgot. Enter your username or email and we'll email you a link to choose a new one. The link works for an hour.

Check the basics

  • Passwords are case sensitive, so check Caps Lock.
  • Try your email address instead of your username, or the other way round.
  • If you changed your username recently, use the new one.

Banned?

If you're told your account is banned, you can still sign in here on snog.support and send a Ban appeal ticket. See Why was my account banned?.